FREQUENTLY ASKED QUESTIONS
ARE GENERAL CONSUMPTION COSTS INCLUDED IN THE PRICE?
Yes, all consumption costs are included in the price (water, electricity, parking, bed linen, final cleaning of the apartment and use of the swimming pool with our hydromassage).
WHAT ARE THE FREE SERVICES?
The services that are included in the price are: use of swimming pool with sunbeds and umbrellas, whirlpool, bocce, football field, volleyball field, ping-pong. Fast Wi-fi Internet access is free of charge.
WHAT IS NOT INCLUDED IN THE PRICE?
Not included in the price: heating or air conditioning (costs 10.00 euro a day), travel cots for children (25.00 euro per week), high chair (15.00 euro per week ), extra towels upon request (4.00 Euro per person / per change). Microwave oven 3.00 euro per day or 15.00 euro per week. Mountain bike hire (20.00 euro per day) E-bike hire (40.00 euro per day) and the tennis court (15.00 euro per hour).
DO YOU HAVE WI-FI?
Yes, there is a free fast starlink internet connection in each apartment, in the common areas and even near the pool.
CAN YOU MAKE SPECIAL REQUESTS FOR THE APARTMENTS?
All will be done to satisfy customer requirements concerning the apartments (e.g. ground floor, bigger living room).
CAN YOU COOK OUTDOORS?
Yes, the structure has two barbecues and a large gazebo with tables and chairs where you can eat.
IS THERE A PLACE I CAN WASH MY CLOTHES?
Yes, there is a coin operated washing machine to wash your clothes. The machine takes 4 coins of 1.00 euro each and detergent is also included.
CAN MORE THAN ONE FAMILY BE ACCOMMODATED IN A SINGLE APARTMENT?
Yes, you can request one single apartment with more rooms or adjacent apartments.
ARE THERE TERRACES OR BALCONIES FOR EACH APARTMENT?
Each apartment has a balcony or terrace in the garden of the apartments with a table, chairs, umbrella and gazebo.
ARE THERE SWIMMING POOLS AND WHEN ARE THEY OPEN?
Yes, there is a large pool (32m x 12m) in a wonderful panoramic position with adjoining hydromassage and there is also a safe swimming pool for your children. The pools are open from the 1st of April to the 31st of October.
ARE PETS ALLOWED?
Pets are allowed
Extra cost: € 10.00 per day
IS THERE A TENNIS COURT?
Yes, we have a professional tennis court within the structure.
DO THE ROOMS COME WITH BEDS FOR CHILDREN?
Yes, there are travel cots available for children at a fee (25.00 euro per week). Must be requested when booking.
IS LINEN PROVIDED?
Yes, bed linen is provided with a weekly change and is included in the price.
WHAT EXTRA ITEMS SHOULD I PACK?
As our organic agriturismo is in the middle of the Tuscan countryside the presence of insects or mosquitos is inevitable, especially as we do not use any pesticides on our land, olive groves or plants. To prevent mosquito bites we highly recommend bringing mosquito repelent candels or a plug to prevent mosquitos enetering your apartment. Sprays to prevent mosquito bites/insect repelent should also be on your list and a cream or gel to soothe the bites if you are to get one.
We want you to enjoy your time in our pool as much as you can so for the pool you can bring inflatables for kids, we have an air compressor to blow them up quickly and of course sun protection cream is a must if you’re staying with us in the summer.
In your apartment you will find a welcome kit with a travel size body wash, shampoo, small soap and one roll of toilet paper, however it is expected of you to bring your own toilettries – including toilet paper.
DO THE APARTMENTS HAVE SATELLITE TV?
Yes, each apartment has satellite TV.
IS THERE AN OVEN IN THE APARTMENT?
No, our apartments do not have ovens however there is an electric stove, we also rent microwaves and we have a barbecue area with grills.
IS THERE A PARKING AREA?
Yes, the residence offers its clients a large parking area within the structure, protected by an electric barrier which is opened using a code that will be assigned to you at check-in.
CAN I CHARGE MY ELECTRIC OR HYBRID CAR?
Yes, the structure has both electric car chargers as well as Tesla chargers. There is an extra cost for this service.
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in: from 15:30 to 18:30
Check-out: before 09:30.
WHAT DAYS CAN WE ARRIVE ON?
Low and medium season –> daily
July and August –> on Tuesday, Thursday and Saturday
WHICH IS THE NEAREST RAILWAY STATION?
WHERE IS THE NEAREST BUS STOP?
WHICH LANGUAGES ARE SPOKEN AT RECEPTION?
Italian, English, French and Spanish.
HOW FAR ARE FLORENCE, SIENA, LUCCA, PISA, SAN GIMIGNANO AND VOLTERRA FROM THE RESIDENCE?
Florence ~ 55 km
Siena ~ 50 km
Lucca ~ 50 km
Pisa ~ 55 km
Volterra ~ 20 km
San Gimignano ~ 20 km
IS THERE AN AREA WHERE YOU CAN ALL DINE TOGETHER?
We have a barbeque area next to our playground with tables and chairs, a place where you and all the family can dine and have fun together.
IS THERE A SUPERMARKET OPEN ON SUNDAYS AND WHERE IS THE NEAREST RESTAURANT?
Yes, a few hundred meters from the residence there is a mini-market open on Sundays as well as a supermarket a 15 minutes drive away, the supermarket is called COOP. Within our structure you can find our restaurant ‘Nonna Bianca’.
ARE THERE VINEYARDS AND OLIVE GROVES IN THE VICINITY?
Yes, there are vineyards in the vicinity and we have our own olive groves. We have around 2000 olive trees in which we then harvest for olives in the autumn to make our own organic olive oil.
IS IT POSSIBLE TO PAY BY BANK TRANSFER OR CREDIT CARD?
Yes, it is possible. Credit cards accepted: Visa, American Express, Master Card and others.
IS THERE A GROCERY DELIVERY SERVICE TO YOUR DOOR?
We have a delivery service from a local bakery, they come every morning to deliver our guests’ orders. They produce different types of bread, baguette, focaccia, pizzette and various croissants.
IS THERE A HORSE RIDING CENTRE?
Yes, about 1 km from the apartments, within the property, you can find our horse riding centre.
IS THERE A GOLF COURSE?
Yes, about 7 km away at Castelfalfi, there is a 6,645 meter long professional 27 hole golf course with Par of 73 and sss 72. It also has a driving range, putting and pitching green, rental carts and golf cards, changing rooms and bouvette. Other golf courses are near San Miniato or Montelupo Fiorentino.